System Implementation Specialist – Mover – København

We offer a new and exciting role as Implementation Specialist in a young organization where you will play a key role in our customer engagement and onboarding. You will be the link between our customers and Mover’s delivery organization, ensuring efficient implementation and that our customers experience our value propositions from day one.Mover is a successful and fast-growing logistics technology company. Our head office is in Copenhagen, Denmark, and we are expanding to new markets with a growing customer base of international brands. As part of Mover, you will get to work in a fun and dynamic environment with strong brands such as IKEA, Interflora, Coop, and many more.Play your part in our team succeedingYou will fit right in, if you are passionate about building lifetime customer relations and being a trusted advisor. With your previous experience from supporting professional customers and configuring or implementing software solutions, you will help us set a new standard for delivering smart and outstanding customer support. Furthermore, you will spearhead the understanding of our customer’s needs and making sure our system supports these most efficiently.Your responsibilities and tasks will consist of: * Onboard, configure and implement our logistics management system to new customers * Continuously improve implementation frameworks, templates, and methodologies * Enable customer superusers with support and train-the-trainer to make them self-driven * Lead and manage customer dialogue on many levels * Define scope, timeline, and deliverables for implementation projects in close collaboration with customers * Configure system settings and ensure continuous improvement in collaboration with customers * Analyze needs/issues, help solve issues or describe the business requirement to our products owners and software engineers.What you need to make a differenceWe are looking for a highly competent colleague with experience in implementing or configuring software solutions and supporting professional customers. Since this is a customer-facing role, we are looking for an outgoing person with excellent communication skills. You are good at multi-tasking, but never miss deadlines or compromise quality. You build the foundation for strong and long-term customer relationships, where you drive value creation, support needs and questions. You take responsibility and work independently to achieve shared goals and challenge the status quo.Your personality and energy must match the company’s culture, which is ambitious, curious and value driven, where we value respect, honesty, and trust as much as professional achievements.We don’t expect you to be the answer to everything, but you should tick several of the following points: * You have experience with system implementation or configuration and customer support * You can establish strong relations and act as a trusted advisor * You have project management skills * It’s easy for you to learn and adopt to new systems and technologies * You are not afraid to challenge the status quo. You are a team player who sees the bigger picture, can finish tasks and create results. You are confident, persistent, have a well-developed sense of humor and do your utmost to contribute to the culture of the office * As our customers come from all over the world, you can communicate clearly in English * You have a relevant education.HERE ARE SOME BENEFITSThere are many benefits to being part of Mover and it is a challenge to name all of them. Therefor, we have listed some of them that you will definitely appreciate: * Fantastic surroundings in our beautiful new offices at Islands Brygge with high ceiling and excellent views. * Health insurance at TopDanmark * Delicious lunch and canteen run by former Noma chefs * Lots of social activities, Friday bars, in-house yoga, etc. * Opportunity for courses and further education * Skilled and ambitious colleaguesEveryday life at MoverYou will be part of a social and professional community in a technology company that grows fast. We are on our way to several new markets in Europe, and you will be based at our new and nice headquarter in Copenhagen City with approx. 50 other enthusiasts. Your new colleagues come from different backgrounds, common to all, however, is that they are talented and inspiring. In Mover, we’re all part of the success, we’re having fun, and we’re growing – together.

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