13-Mar-2023 Denmark, Copenhagen 8460BR Position Responsibilities Provide specialist and technical expertise of Business Objects platforms and associated infrastructureBusiness Objects configuration, and supportL2/L3 support to troubleshoot complex problems, provide software fault diagnosis and resolve operational issues.Close liaison and working relationships with infrastructure, DBA, Delivery and engineering teamsContinual service improvementLab investigation, and stability improvementsTake ownership of product technical knowledge and create team processes and training materials.Able to mentor and do technical coaching to team membersDocument system architectures, systems configurations, technical operational processes and playbooks.Create and maintain tools & automation.Adhering to a high standard in security protocol and procedures.Coordinate with a globally distributed team to continually drive our application SRE projects to success.Respond and work on customer support cases and service requests to meet our SLA/SLOHelp and respond to service alerts to make sure service is working as expectedWork with internal and external customers especially on escalated issues that needs collaboration to different key stakeholders.Help on issue mitigation and resolution including documentation such as but not limited to KBA, RCA, etc. Qualifications Essential experienceFive years’ experience as a SAP Business Objects administrator, including expertise in associated technologies (database and web server experience to include Tomcat and SQL Server or Oracle)Business Objects application and infrastructure build (Windows or Linux server).Business Objects upgrades, backups and maintenance Understanding of Enterprise IT infrastructureL3 and L4 application troubleshooting experience with ability to identify and document root cause of application issues.Willing to work on permanent weekend day shift and amenable to changes on schedule depending on business needs.Business Objects AdministrationManagement of Scheduling & PublicationsUser administration and management of the security modelDeploying of fixes through environment lifecycle – dev – UAT – ProdPromotion of contentBusiness Objects infrastructurePlan, size, and architect Business Objects environments according to client specificationsInstall, configuration and performance tuning of Business ObjectsBusiness Objects and server monitoringSAP BO APS configurationClusteringWeb ServersSSONice to have experienceExperience in using public cloud providers such as AWS, Azure or other similarExperience working in DevOps environment or knowledge in using devops tools or systems is an advantage.Experience using automated deployment technologiesExperience with enterprise monitoring, management tools, ticketing tools, log management system. Travel Requirements No Company Summary Applicant Privacy Notice Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this