SERVER, THE HADSTEN – Chumash – Hadsten

Server, The Hadsten JOB DESCRIPTION: Responsible for attending to guest throughout their dining experience, including seating guest, answering question, taking and placing food and beverage orders, and processing payment. Serves in an efficient and courteous manner, all while providing exceptional guest service. Primary Duties, Responsibilities, and Tasks: • Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by the Food and Beverage (F&B) management.• Accurately takes, records, and submits food and beverage orders from guests and serves them in a timely manner.• Remains familiar with the food selections offered, the ordering process, the expediting of food items, and the standards in service.• Answers questions and makes suggestions to sell appetizers, desserts, wines, dinner specials, and beverages through “upselling” or “suggestive selling” techniques.• Confirms all guests ordering alcohol are of legal drinking age using established liquor service procedures. Monitors and identifies guests showing signs of intoxication; informs management with any concerns.• Receives cash or credit cards from guests for goods or services and records amounts received.• Recalculates or calculates bill and itemizes list and ticket showing amount due using the Point-of-Sale (POS) system.• Fulfills end of shift cashier closing duties, such as closing side work, cash bank settlements, POS system card re-sets, and organizing receipts or other necessary payment verifications.• Follows established cash handling procedures for revenue and tips.• Consistently monitors the room for guests in need of service.• Addresses guests’ concerns and resolves issues as appropriate and according to policy/procedures; involves management as needed.• Reports to F&B management all inconsistencies in food and beverage preparation and presentation.• Works effectively and cordially with all other department management, Team Members, vendors, and guest.• Maintains a clean, safe, secure, and organized workstations.• Performs other duties as assigned. JOB REQUIREMENTS: Required Qualifications: • High School diploma or GED certificate.• Previous serving experience, preferably in a fine dining restaurant.• Knowledge of alcoholic/non-alcoholic drink offerings and how to serve them, basic wine paring knowledge preferred.• Proficient with POS systems.• Excellent guest service skills.• Excellent interpersonal skills with demonstrated patience and tact.• Exceptional detail and follow-up skills.• Must be able to read labels, ingredients, and instructions, and write basic lists, notes, and directions; able to converse effectively with co-workers and guests.• Must be able to work in a fast-paced environment and maintain composure at times of high volume.• Must be able to work under pressure and balance multiple priorities and assignments to meet deadlines.• Ability to establish and maintain effective working relationships with outside agencies, vendors, other management staff, and team members.• Must obtain food handler card within 30 days of employment.• Must be certified or be able to obtain certification in an approved alcoholic awareness program within 90 days of employment.• Native American hiring preference applies. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating restaurant environments; reading and reviewing reports and policies; operating data processing equipment; and other essential job functions.• While performing the duties of this job, the Team Member is regularly required to talk and hear.• The Team Member is occasionally required to sit and use hands to manipulate, handle, or feel.• The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.• The employee must occasionally lift and/or move up to 50 pounds. Working Conditions: • Flexible work hours, including nights, weekends, and holidays.• Standing and walking for extended periods of time.• While performing the duties of this job, the Team Member is frequently exposed to moving mechanical parts and fumes or airborne particles.• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.• The noise level in the work environment is usually moderate. About Us:Chumash Enterprises is one of the premier employers in Santa Barbara County. We excel in providing a “Welcome to Freedom” atmosphere to our Chumash Casino Resort guests, while also offering a high level of care and customer service at our various Chumash-owned properties. For our Team Members, we are a unique employer with a “Free to Be Me” mentality. That means our Team Members have the ability to bring their most unique and individual selves to the workplace. It means they have the freedom to find their own path to success. With more than 1,800 Team Members, we offer a stable, rewarding, and energetic work environment with competitive pay, benefits, exciting growth opportunities, tuition reimbursement and more! As our organization grows, new and exciting opportunities continue to develop at all of our properties, including Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Tribal Operations, Hotel Corque and The Hadsten. Other Information: • This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.• You will be evaluated in part based upon your performance of the tasks listed in this job description.• Management has the right to revise this job description at any time.• The job description is not a contract for employment. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Consistent with federal law, Native American hiring preference applies.

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