Italian-speaking Client Success Specialist – Nexta.io – København

Sei italiano e ti interessa il marketing digitale? Then join us as our new Italian-speaking Customer Success Specialist!Do you speak Italian? Do you want to work with digital marketing? And do you want to be part of a great journey from the beginning? We are looking for an Italian-speaking, independent, and service-oriented customer success specialist to help us take good care of our clients.Do you understand how digital marketing works (Facebook, Instagram, and Google Ads)? You are proactive, hands-on, and smiling when it comes to service? Then there’s a good chance you are the one!Your tasks: * Support our Italian clients in their day-to-day activities on the platform * Onboarding of new clients on the platform and ensuring a good process * Proactively drive success through guiding tests, customer education and eliminating roadblocks * Creation of content to help customers become successful The Customer Success Team:We started Nexta last year, building a Customer Success team to help us grow even faster. Customer Success at Nexta will integrate activities from Sales, Marketing, Customer Service, Training & Professional Services, to help our clients maximize the value they get from working with Nexta.The key of our Customer Success team is having a good relationship with our clients, driving their excitement for the platform and communicating valuable feedback back to our product and commercial teams. About you: We do not expect you to have extensive prior experience, but there are still some things we are looking for: * Studying in the last year of your Bachelor’s or first year of your Master’s within (Economics, Business, IT, or similar) * Entrepreneurial mindset – things are moving quickly in here and we need you to be hands-on * Customer-centric focus – you will work with clients in your everyday work and we need you to go the extra mile to make their lives easier * Excellent communication skills in English (company language) and Italian * Basic knowledge of digital marketing platforms (Facebook, Adform, Google etc) is a strong plus * Prior experience in customer service is a small plus The benefits: * Young and dynamic team with a great learning environment * Competitive salary * Flexible working hours depending on your schedule and during exam times * Modern office next to Østerport station * Lunch for a small fee (200kr per month) * Free coffee, tea, and drinks Our team:We are a team of 45 people across Copenhagen, Budapest and Krakow. We work out of our beautiful office at Østerport, but we are on the road with our client. And when we party, we´re as serious as when we work.

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