Microsoft Windows, Softwareentwicklung, IT-Support, Anwenderbetreuung, 1st-Level-Support, Linux, Citrix, IT, Systemintegration The Lower Saxony State Tax Office (LStN) – Department of Information and Communication Technology (IuK) is the IT service provider for Lower Saxony’s tax administration and, as such, manages the IT workstations of the approximately 13,000 employees in the tax offices, the LStN and the Tax Academy. In addition to the development of specialized applications, the main tasks include their deployment and operation. As part of the cross-state cooperation in the KONSENS project (coordinated new software development of the tax administration) and in the IT-Nordkooperation (association of the northern German states (ndL) with the service provider Dataport), IT applications are developed and supported for the tax administrations of various federal states. To enrich our team we are looking for the next possible date for a IT support employee (f/m/d) in fault management (user support) User support is the central user help desk for ndL’s tax offices. Your responsibilities: Recording, documentation and qualified description of reported faults for the tax administrations of the northern German states (Lower Saxony, Saxony-Anhalt, Mecklenburg-Western Pomerania, Schleswig-Holstein, Bremen – ndL-Verbund). First-level support: Independent elimination of faults or forwarding to the competent body. Information of users about existing faults Quality assurance of incident reports and creation or updating of possible solutions, Independent startup and shutdown of servers and VMs. Training of users on the processes and use of incident management. What do you bring to the table? Successfully completed relevant vocational training in the field of IT technology (e.g. IT specialist in system integration, technical system information technology, IT system electronics). Good technical knowledge in particular to the operating software Linux and Windows. Motivation, a meticulous approach to work, organizational skills, ability to work under pressure, good communication and teamwork skills, as well as a high degree of helpfulness and assertiveness In the best case, you already have knowledge of the used application software (especially KONSENS dialog), server monitoring tools used in support (especially Citrix-XenCenter), Structures and interrelationships as well as the organizational processes in the LStN and in the tax offices. We offer an unlimited and crisis-proof employment relationship with payment according to the collective agreement for the public service of the Länder (TV-L); remuneration of EG 9a TV-L. a special payment at the end of the year and a supplementary pension as a company pension (VBL). 30 days of vacation per year and additionally work-free on Christmas Eve and New Year’s Eve. Work-life balance: Work-life balance through flexible work and part-time models; the workplace is suitable for part-time. The user support works in a day shift model in the time frame between 6 am and 5 pm (or on Fridays and before public holidays until 2 pm). When using the functional working hours, it should be noted that early and late services are also to be occupied. Possibilities to home office / teleworking under consideration of official concerns. a comprehensive induction by the friendly and collegial team. Continuing education and training opportunities. a conveniently located workplace in the center of Hanover with opportunities to care for your children in the immediate vicinity. a cafeteria and panoramic canteen above the rooftops of Hanover for your physical well-being. We strive in all areas and positions to reduce underrepresentation in the sense of the Lower Saxony Equal Rights Act (NGG). Therefore, applications from women are particularly welcomed. Applications from people of all nationalities are welcome. The state of Lower Saxony is particularly committed to the equality of severely disabled and non-disabled people and therefore welcomes applications from severely disabled people. Applications from severely disabled persons will be given preferential consideration in the case of equal suitability, unless there are reasons of greater legal weight in the person of the other applicants. In order to protect your interests, I ask you to indicate this in your application. Your questions answered gladly: Mr. Requardt 0511 / 101-2766 and Mr. Franke 0511 / 101-3016 for specialized information. Ms. Woitzik 0511 / 101-2692 for general information on the application process. Your application: We look forward to receiving your application! Please send your complete and informative application documents by 05 October 2022. For online applications, please use the career portal of the State of Lower Saxony. Online application Lower Saxony State Tax Office Unit Z 20 P.O. Box 2 40 30002 Hanover I would like to point out that, in accordance with Article 13 of the General Data Protection Regulation (DSGVO), you are entitled to various rights as an applicant. Detailed information on what these are in detail and how your data is processed can be found on the website of the Lower Saxony State Tax Office www.lstn.niedersachsen.de under the heading Job and Career / Job Advertisements.