IT Specialist with Danish – Lundbeck – Copenhagen

Please note that this role is based in Poland – Cracow and it requires presence on-site. Therefore along with the attractive compensation package, we also offer a relocation package.We are looking for a focused and motivated IT Specialist with Danish whose knowledge and expertise in IT will support our employees with their daily IT challenges, as well as long-term IT projects. We will also consider applicants with less IT experience, but highly motivated to learn and gain new experience with our guidance. If it sounds like you, why don’t you join Lundbeck, a certified Great Place to Work and Poland’s Best Employer, and get your brain in the game? Why be part of our journey?The main purpose of the role is to provide IT support to Lundbeck employees and external consultants worldwide by ensuring the restoration of normal service as quickly as possible with minimum disruption to the business. Meet the teamAs IT Specialist with Danish, you will join the international IT Service Desk team whose main goal is to provide IT support to our Lundbeck employees; as well as participating in migration and optimization projects of our IT platforms. Why is this role important to us?As IT Specialist with Danish, you will be responsible for:Registering and classifying received incidents and service requests, including assessment of impact and urgencyPerforming initial support which includes investigation and diagnosis, ensuring incidents and servicing requests are immediately updated when progress occurs, and users are informed if neededResolving incidents and servicing requests; incidents and service requests that are unresolved at 1st level to be assigned to 2nd or 3rd level support functions and vendors with detailed informationPerforming activities in line with defined processes, SOPs, KPI’s and according to knowledge articles in Knowledge Management database, including proposing updates to existing knowledge articles or creation of new knowledge articlesPerforming user and access administration tasks (AD, Exchange, SAP, Lundbeck Applications)Providing local IT support for employees in GBS office, including support, setup, and installation of OS/HardwareContributing to the delivery of Level 1.5 support for selected applications (LMS, SAP, EDMS, SharePoint) or supports process area (Knowledge management, Service Request management)Contributing to identifying and driving the implementation of any improvements that help maximizing the efficiency and effectiveness of Service Desk service deliveryActing as Incident Manager proactively monitoring all active IT incidents ensuring on target resolution  Please be informed that on this position you will be rquired to work on two shifts: day shift between 8am and 4pm and minimum for one week during the month you will also work on afternoon shift  between 4pm and 00:00am. To be successful in this role, your experience should includeProfessional experience: min 2 years, preferably with end-user support in an international service deskWorking knowledge of key IT processes around service delivery and operations, especially Incident Management, Knowledge Management, and Service Request ManagementVery good knowledge of Windows 10, Active Directory, SharePoint, Office 365, ITSM systemAny IT related education is an advantageITIL certification is an advantageEnglish at C1Very good knowledge of Danish at least B2 level is a mustExcellent analytical and problem-solving skillsTechnical understanding and desire to learn moreAble to work efficiently in multinational & virtual teamPositive attitude and maturityAbility to deliver at high speed and cope with stress Our promise to youLundbeck offers an energizing workplace built on a flat structure and open culture that will allow you to have a visible impact on how things are done. We encourage a collaborative working environment while offering numerous development opportunities for our employees (including training, talent programs, and international assignments). We balance interesting, challenging, and rewarding work with many initiatives and programs focused on well-being, especially in the area of mental health. Your dedication is crucial – that is why you can expect us to be committed to your progress, so you can stay committed to our purpose. If you are looking for meaningful work and inspiring purpose in your professional life – Lundbeck GBS Krakow is the place for you. Develop your career and be your best! Highlights of selected benefits:Flexible working arrangements and top-notch equipmentPrivate healthcare and life insuranceEmployee capital plans (retirement saving system)Unique recognition system with attractive rewardsCafeteria programHoliday bonus for when you’re out of the officeComfortable and modern office with well-equipped relax roomsRobust integration and event frameworkand more! Please be aware that this job position is based in Krakow (Poland). Therefore, the successful candidate will be required to relocate to Poland. About usLundbeck Group Business Services Krakow (GBS Krakow) is a strategic part of Lundbeck, a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best. In Krakow, we contribute to this mission by delivering best-in-class operations and advice to the Lundbeck Group in the areas of Finance Operations, Finance Compliance & Reporting, Procurement, IT & Business Process and System Support, People Services, Legal, Compliance & Sustainability; Process Efficiency as well as People Analytics, Process Excellence, Project Management, and others. Learn more about LundbeckSee who we are and how we work | About Lundbeck GBS Krakow About our recruitment processIf you are interested in this job offer, we encourage you to send your application as soon as possible via the Apply button. Please note that we will contact selected candidates who will meet our selection criteria. The health and safety of our employees and candidates are very important to us. Due to the COVID-19 pandemic, our recruitment process is carried out all remotely. As your application progresses, you may be asked to use our digital tools in your recruitment journey. If so, one of our colleagues will provide detailed information on how to leverage those. At the same time, please be aware that all correspondence related to employment will come from an authorized @lundbeck.com email address.  

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