Implementation Specialist (EMEA/CPH) – Contractbook, Inc. – Copenhagen

Are you interested in working in a fast-paced SaaS company? Are you tech-savvy but have a flair for working and talking with clients as well and do you have the skills to understand client needs and turn them into valuable solutions? Then Contractbook got the perfect job for you!In the job as an Implementation Specialist, you are central in delivering the desired value to our important customers, which enables them to spend less of their precious time working with contracts.In this role, you will: * Create an automated contract workflow for the customer by the use of our own software together with third-party no-code software * Communicate with important stakeholders about their organizational setup regarding contracts * Align with both our Account Executives and Customer Success Managers in order to provide the best experience for our customers * Have an important voice in optimizing our processes and structures internally in the team as well in the organisation * Ensure that our customers experience the true value of an automated contract workflowWe are looking for someone with:A technical flair without the need of being a developer. We need someone who is not only capable of explaining complex automated setups but being able to do it with an ease who makes even the biggest boomer understand how we are capable of helping them make it easy to work with their contracts. We are a team of hard working, dedicated and most of all – awesome people with a positive attitude towards the challenges we face on a daily basis. If you tick off those boxes, you have a pretty good chance of being considered as our new team member. About your future colleagues and team: The Implementation Team! A team of 10 people divided into a US and EU department but all working in the same team. We are a part of the Customer Success Team, consisting of Customer Success Managers, Support and then the Implementation Team. We are a bunch of very different people but have one thing in common; that we love implementing workflows for our customers which provides real and tangible value for their company. We are one of the newer teams in Contractbook, which means that we are still testing out a lot of things in order to find the most optimal implementation process and we would require you to be in on optimising that process too. A normal day as an Implementation specialist would start with a daily where we go to our priorities for the day for each of us. Then you might have a couple of customer calls where you are scoping out what our customers exactly need for their desired setup and finally you will have nitty-gritty time and work on setting up the automations for our customers. But we are a fast paced SaaS company and all day is different and challenging.[https://media4.giphy.com/media/K4MYJzaghIq0c9XI3N/giphy.gif]We offer: A steep learning curve where you will be introduced to a lot of different tech tools while learning how to communicate technical setups to clients. You will immediately start your onboarding where you will be introduced to our tech stack, how to use all the tools and in general, how you go about the challenge of implementing automated workflows for our clients, which is the essence of what you will be doing at Contractbook. In order to do your job, we make sure that you have a proper workstation. Whether that is at home or in the office we are a remote-first company and we want to make sure that you have proper working conditions. If you work from the Copenhagen office, you will get a keycard to have access 24/7 and lunch will be served every day in the canteen. Finally, we offer you to be part of the fantastic journey of joining a unicorn in the making. We will offer you continuous development and sparring on how to grow your career in the direction you want to takeApplication:We are currently not looking to hire an Implementation Specialist immediately but as we only hire the most awesome employees, we want to create a strong pool of candidates in order to find the best possible Implementation Specialist. Therefore, we will start reaching out to interesting candidates as soon as we find the need to have another Implementation Specialist on the teamWho is better to tell us more about you than you? Therefore, please upload your CV and answer the following three questions.Interviews are held on an ongoing basis, meaning you should apply sooner rather than later to ensure we get you in the loop. We are looking forward to hearing from you and are looking to have you start as soon as possible because we want to get going! Recruitment process: 1. A short phone conversation 2. First interview with Manager 3. Case 4. Second interview with Manager 5. References About Contractbook:Contractbook was founded in 2016 and is a company backed by Gradient Ventures and Bessemer Venture Partners on a mission to help people achieve better contracts through data-driven document automation. We want to future-proof the legal industry and replace tedious manual processes, so every single user of our platform will feel like a legal professional.We are building a harmonic group of unselfish team players. We do not allow brilliant jerks, even if it means that we miss out on some talented people. What is essential for us, is that you fit into our culture and that you show openness, ambition, and motivation. In return, we will facilitate an environment where talented people can learn, grow and boost their careers.

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