Field Service Engineer – Thermo Fisher Scientific – Copenhagen

Job Description Business Job Title: Field Service Engineer BEA Job Profile Title: Engineer III, Field ServiceGroup/ Division: Spectroscopy / BEAPosition Location: Sweden, Remote or Nordics RemoteWhen you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Position Summary:Within our EMEA Bulk Elemental Unit we are looking for an experienced and motivated Field Service Engineer, product line Bulk Elemental Analysis (Link: Spectroscopy) with focus on material characterization, rapid elemental analysis, information of materials applications and if required extending to other product lines and or applications.How you will make an impact:As a Field Service Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations. What you will do:Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.Own and deliver service commitments and execute on installations, repairs, data analysis and calibrations, preventative maintenance, training, on electronic scientific instrumentsResponsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.Service reporting, documentation and creation of protocols to specification on internal and customer needs.Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectationsHelp on continuous improvement through our Practical Process Improvement Business SystemParticipation in training courses in Germany (Dreieich), Switzerland (Ecublens) and the Czech Republic (Brno)How you will get here:EducationDiploma or equivalent education preferable in the field of electrical engineering, engineering or technical training in the field of electronics.ExperienceExperience in technical services on electronic scientific instruments, Spectrometers and optical emission instruments is a plusAbility to work independently and strong service knowledgeOutstanding troubleshooting skills passionate about electromechanical, software and application issuesDemonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and InvolvementKnowledge, Skills, AbilitiesExcellent interpersonal communication skills both written and oral.Ability to work effectively with customers and colleaguesGood knowledge of electronics and mechanicsCustomer friendliness and a professional attitudePC literacy including MS Office and Outlook.Proficient in EnglishAbility to travel (both domestic and internationally)Valid driver’s licenseSelf organized and effectiveAt Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

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