Director, Platform Products – Order Handling Platform – Damco Freight Forwarding – null

Responsibilities•Own the modernisation agenda for Order Handling Customer Service platform’s long-term strategy and translate it to a data driven operational plan.•Develop a long term product strategy (eg. Customer, market) and vision for agent and customer journey across Maersk customer service systems supporting more than 10k agents and 50k customers globally. Drive strategic priorities both internally and externally.•Define the platform’s customer centric KPI’s and build a closed loop mechanism to monitor and report on these.•Build partnerships with technology leaders and with a large-scale global technology organization to build cutting edge software solutions that enhance customer experience, launch market-leading products and solutions to create sustainable competitive advantage.•Hiring and mentoring of top Product Management talent and manage a large-scale Product Organisation.•Be the customer’s ambassador in various Maersk Senior Executive forums.•Lead innovation and thought leadership in our journey to change and digitise the Logistics and Services industry.•Business opportunity and product strategy (e.g., customer, market) not yet defined.What you bring•MBA/MS from top tier, globally recognized university.•15+ years’ relevant experience in leading Product Management teams in global Technology organizations. •Experience in products related to systems managing customer data and consumption by internal and external applications. •Experience identifying and hiring world-class talent.•Expertise in articulating and executing a customer-centric digital strategy, ideally in a B2B product. (end-to-end Logistics and Supply Chain is a bonus).•Experience managing and influencing a diverse, global team of product managers, UX and design, content, marketing and ecommerce, in a matrixed environment.•Demonstrated analytical and quantitative skills, ability to use hard data and metrics to back up assumptions and develop business cases.Responsible for the strategic identification, planning and coordination of a set of related programmes or very large projects delivering complex business outcomes, to manage their interdependencies in support of specific business strategies and objectives. The maintenance of a strategic view over a set of programmes or very large projects, providing the framework for implementing complex business initiatives, or large-scale change, by conceiving, maintaining and communicating a vision of the outcome of the programme and associated benefits.Determination, monitoring, and review of cross-programme scope, costs, and schedule, programme resources, inter-dependencies and programme risk. Stakeholder partnership at executive and board-level.

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