Grundfos are looking for an Associate Digital Tool Co-ordinator to join the Business Support function in Bjerringbro, Denmark. Are you familiar with digital self service and eCommerce tools? Do you enjoy onboarding and training both customers and colleuges? If so then this could be your next role. The main purpose of the job is to ensure an optimal implementation and usage of digital self-service tools and eCommerce tools in the cluster. The Digital Tools Coordinator supports the continuous development and improvement of the digital tools as well as secures onboarding and training towards both customer and internal customer service team after close coordination with the divisions. The job also requires the expertise to successfully drive external eCommerce implementation as well as facilitate PxM setup, data distribution and pricelist creation. Your main tasks would be: Conduct administration (access management), deployment and implementation on all digital tools (e.g. eCommerce, PxM and self-service tools) Execute digital tool training with CSSC, sales and customers Promote of customer self-service within cluster, share best practice, news, etc. 2nd level support for sales and CSSC frontline, in terms of digital tool usage (super users) Support CSSC and sales with a general understanding of digital tools, customer journeys and process landscape and proactively advise on optimal customer digital tool usage Test and collaborate with the global platform owner on improvements on the digital tools Orchestrate successful launch of new digital tool features within cluster Monitor digital tool updates and resolutions to ensure cluster optimization and alignment Implement pdf2idoc/EDI/VMI with selected customers Support on local product range maintenance to ensure data quality on digital tools Subject matter expert on PxM data distribution within cluster Coordinate update of local price lists and implementation of local variations Maintain stakeholder overview for digital tools related processes Proactively seek out needs for new Grundfos Ecademy content development Monitor digital tools adoptions and drive further adoption towards global targets Support Business Process Owner in maintaining local training and documentation material Highlight process/tools issues to Product Owners and Business Process Owner Support Business Process Owner, D&CE and Divisions in identifying areas of improvement Support on other support function and Master Data related tasks) What qualifications and experience would we like you to have? Degree or equivalent level, preferably in a business administration or engineering discipline (not a requirement) Intensive knowledge of digital tools and order handling Deep familiarity with Microsoft Office Knowledge of SAP CRM/BW is preferred Very good IT literacy skills Local language and English communication skills Work experience in international matrix organization We anticipate that you have a digital and technological flair, coupled with a service mindset. You should be committed, driven and ambitious person. You have strong communication skills with the ability to train and facilitate tool adoption. You must be capable and enjoy working in a demanding and changing environment, be action orientated with a positive and can-do attitude. Why Grundfos? At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can take part driving this change.