Valorlave LTD is a dynamic e-commerce and digital services company with a strong focus on retail and sales. Our mission is to empower businesses and individuals with cutting-edge technology and innovative solutions to thrive in the digital era. As a leading player in the e-commerce industry, we offer a wide range of services including online marketplace management, digital marketing, web development, and logistics solutions. Our experienced team of experts works tirelessly to optimize sales channels, drive traffic, and enhance user experiences, helping our clients achieve sustainable growth in today’s competitive online landscape. In addition to our digital services, we also have a robust retail and sales division that specializes in offering high-quality products to consumers. Our diverse portfolio includes a wide range of consumer goods, electronics, fashion, and lifestyle products, carefully curated to cater to the evolving needs and preferences of our customers. At Valorlave LTD, we pride ourselves on our customer-centric approach, innovative mindset, and commitment to excellence. We continuously strive to stay ahead of the curve by leveraging the latest technologies, market insights, and industry trends to deliver exceptional value to our clients and customers alike. The Role We are seeking a skilled Customer Support Representative to join our team. In this role, you will be responsible for handling customer inquiries and resolving any issues they may have. You will be expected to provide timely, efficient, and professional support to our customers via phone, email, or chat. As the face of our company, you will also be responsible for maintaining a positive relationship with our customers. Your responsibilities will include: Responding to customer inquiries in a timely and professional manner via phone, email, or chat Providing accurate information to customers regarding our products and services Troubleshooting and resolving customer issues with a focus on first-contact resolution Escalating customer issues as needed to the appropriate department Documenting customer interactions and maintain accurate records. Ideal Profile No experience is required. You possess excellent interpersonal as well as written and verbal communication skills. You are a strong team player who can manage multiple stakeholders. You are highly goal driven and work well in fast paced environments. You are a self-starter and demonstrate a high level of resilience. What’s on Offer? Fantastic work culture Attractive Salary & Benefits Opportunity within a company with a solid track record of performance