Customer Success Manager – iAgora Europa – Copenhagen

Descripción del puesto:RELEX is growing in Denmark, and we have high expectations for the future. We are looking for a Customer Success Manager to join our team, which currently consist of about 20 people. You will work with strategic development of our customers business processes. You will be working with RELEX SaaS solutions that aim to improve and optimize our customers business processes within Supply Chain.This is an ideal role for a strategical, goal-oriented, and organised person with experience and knowledge from SaaS Solutions. If you love fruitful customer relationships and developing outstanding planning process within retail – we give you the opportunity to experience all this and be part of an ambitious team; all committed to RELEX’s success.What You’ll Be Doing:* Owning and maintaining customer relationships on strategical level with decision makers* Communicating measurable value and proactively identify development needs at our customers* Through strategical thinking and analysis identify profitable strategical solutions for our customers* Identify commercial development opportunities by analysing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations * Identify opportunities and lead upsell/cross-sell deals from start to finish* Monitoring customer’s key performance metrics and taking necessary actions to improve them You will be measured on customer satisfaction, NPS (Net Promotor Score), referenceability, growth (upsell/cross-sell bookings) and the value RELEX brings to our existing customers by measuring KPIs.What You’ll Bring To The Table* Experience and knowledge from SaaS solutions and from effectively working with these tools as drivers of business value* Experience in Business-to-Business (B2B) relationship building on executive/senior level and developing customer accounts* Experience from strategic account management and proven success in commercial growth for your customer base* Process and software solution experience in any of the following areas: * Supply Chain Management (demand planning, inventory management, replenishment)* Space & Assortment* Promotions and Markdown* Workforce (management, optimization, workload forecasting)* Excellent communication skills in both Danish and English What We Consider As An Advantage* Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers* Experience from Tier 1 retailersWhat We Offer You In Return* Challenging projects in an international working environment* A fun, ambitious and committed team of smart people to work with* A front row seat in a rapidly growing and international software company* A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged* Flexible work hours and possibility to work remote* Office in central Copenhagen* Competitive salary that reflects your qualifications and benefits as lunch, healthcare insurance and pension

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