Customer success manager – Dripdrop – Aarhus

Would you like to smile on rainy days?As customer success manager in Dripdrop, youll play a key part in putting an untraditional eco-friendly Danish rain tech startup on the map. Dripdrop is the leading hotel umbrella service in the world. Our customer base primarily consists of the biggest and most recognized brands such as: Radisson, Hilton, Marriott, Scandic and so on. Before you know it, Dripdrop will be a standard service offering on most hotels. The road to that is paved with building a highly skilled and extremely customer focused team.About the role * You care about the environmental and social impact of Dripdrop. We plant a tree for every umbrella rental, the umbrellas are made from recycled materials and our business model is intentionally focused on less and better rather than more. * As the Customer Success Manager, you have some relevant experience about handling and helping customers but even more than that, youre hungry to develop in this role. Youre motivated by working hard and smart towards big goals, making an impact and developing your career within the tech and startup scene. * You are highly structured and precise. * You are the face and voice of our brand in many day-to-day situations and youre a central part of shaping how we handle customer success as we grow into a big and globally impactful company in the coming years. * You are not afraid to get your hands dirty (at our partner factory for example) * Youll initially work closely with our co-founder and CMO Mattias Edstrm. What youll do * Developing and deploying a successful data driven approach to managing our customer base * Developing and maintaining direct customer relationships including senior stakeholders * Developing a deep understanding of their needs * Helping customers get the best out of Dripdrop * Helping users when they have issues * Support the rest of the Dripdrop team ad-hoc * Managing your future customer success team What you have * Dreams of working and performing in an ambitious and friendly small startup team whilst also performing independently * A need to be helpful * Some experience in handling customers * Perhaps direct experience from the hospitality industry * A desire to grow with our organisation – both personally and professionally * That youre keen to learn about the technology and our product * A drivers license Whats in it for you?In a few years, you will say you were amongst the first employees in Dripdrop and played a crucial part in shaping the whole organisation and business. At that point youll be a senior and central member of the core leadership team. If you’ve come this far, please add a green heart emoji early in your application so we know you read the full
Job Description
.Our lovely and not very huge office space is placed centrally in Aarhus (Nrre Alle 70).NOTE: This position requires the candidate to be in the Dripdrop office most days in the week, i.e. fully remote is not an option at this point.For more information or questions please contact us – or just apply.

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