Customer Service Representative (m/f/x) – Corteva Agriscience – Copenhagen

DescriptionCustomer Service Representative RoleRole IntentThe Customer Service Representative (CSR) provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.The CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to AgCo business success. The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, the CSR initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer. It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.Key Responsibilities Order Management: Handles routine and non−routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi−task with critical thinking and analyzing skills. Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.Inventory Management & Logistics: manages local distribution warehouse inventory, inventory accuracy and replenishment planning in collaboration with Supply Chain, as well as secondary distribution logistics with a high degree of accountabilityCustomer account management, Credit and Collections: manages customer account in collaboration with Sales, Credit and Accounts Receivables. Responsible for accounting transactions related to invoicing, credit notes and payment receipt. (we need to confirm how far collection is included in CS)Reporting, Metrics, Audits: supports Sales and overall Business by providing appropriate Customer, Sales, Inventory, Warehouse reports; tracks On−Time−Delivery, Invoice Accuracy, Customer Complaints, Speed−of− Resolution and Delivery−in−Full; regularly obtains customer feedback to continuously improve service delivery.SuperviseReports to Customer Service Country Leader Key Stakeholders and Interactions Internal: CS TL or CS Lead, Sales Representatives, Supply Chain Scheduler, Supply Chain Replenishment Planner, Credit Manager, CS SMEExternal: Customers, Consignment customers, Distribution Warehouses, Carriers Key scorecard Exceed customer expectations through successful customer relationships and first−call issue resolutionProactive order management and issue resolutionCreate business value through the optimization of freight, ability to prevent pre−buys, utilizing optimum ship points and package size as well as logistic improvements.Comply with internal and external control requirementsUnderstand the business and speak knowledgeably with customers in their local languageOn Time Delivery / Invoice accuracy / Customer Satisfaction #LI-RB1 #LI-HybridQualifications Here is what we are looking for: Professional experience in the field of customer service, order processing or logistics/supplyOperational experience in the application of SAP R3Very good KNOWLEDGE of MS Office (especially Excel, Teams, SharePoint)Fluent in Danish – and good knowledge of EnglishTeam playerStructured and detail orientedCustomer-oriented thinking and acting Who Are We Looking For? Curious, bold thinkers who want to grow their careers and be part of a winning teamMarket shaping individuals who want to transform the agriculture industry to meet the world’s growing need for foodCollaborators who thrive in a diverse, inclusive work environmentInnovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader Growing What Matters Starts With You… What We Can Offer To Help You Grow? Opportunity to be part of a global industry leader working to discover solutions to the most pressingagricultural challenges of our timeChallenging work assignments that grow your skills, capabilities and experiencesOpportunities for international rotations and relocation that will expand your global view and cultural experienceDiverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empoweredDedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives.Joining us is a natural opportunity to strengthen your professional network through valuable relationships.Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salaryPerformance driven culture with a strong focus on speed, efficiency and agility

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