Customer Insight Manager – Platforms – iAgora Europa – Copenhagen

Descripción del puesto:(COMPANY NAME) is the largest shipping and container logistics company in the world. A $60bn organisation with over 79,000 people, we ship roughly 20% of the world’s container freight. We’re bringing our organisation together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business. Improving our customer experience is a core priority.Digital platforms are an integral part of this change; this role is instrumental to bring the customer view into the team that focuses developing the platforms that underpin the products, services and experiences we serve our customers – whether our website, mobile app, direct integrations – or the underlying processes that make products and services available to them: offers, contracting, booking, invoicing and much more. This means supporting across a range of strategic and day-to-day decisions, such as shaping the commercial strategy and creating outstanding digital products and logistics experiences.We need a customer insights manager to help shape this future and support the development of our platform roadmaps.Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression.At (COMPANY NAME) we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.We are proud of our diversity and see it as a genuine source of strength for building high performing teams.We OfferJoining (COMPANY NAME) will embark you on a great journey with career development in a global organisation. As an insights manager you will gain broad business knowledge of the company’s activities globally, as well as understand how digital platforms support the transport and logistics business.Key ResponsibilitiesYou will be responsible for continuing to mature and deliver a strong insight capability within the platforms development teams, which are leading the transformation of how (COMPANY NAME) sells to and serves our integrator strategy to customers. Your work will be ongoing, generating deep contextual understanding to help drive a continuous improvement culture. You will foster ongoing research relationships with the people our services touch, thereby ensuring we can run up-front research alongside current development initiatives.You will support the product and platform transformation strategy by recognizing and consolidating where customer insights can influence, maintaining the insight pipeline and managing different research and analysis streams with a pragmatic way of working.You will partner with product and platform teams, connecting with other functions to create and activate powerful insights. Key stakeholder functions include Platform product teams, digital sales, marketing activation, and business product teams. You will fuel the understanding that drives our digital transformation and help provide the evidence of its viability.You will deal with knotty, challenging problems requiring strategic thinking. Your ability to coach and foster collaboration will be key, along with an ability to present and enlighten others about your findings, at the top and bottom of the organisation.Who we are looking for someone who * Is familiar with the full customer insight toolkit and expert in one or more skills (e.g., qualitative or quantitative research, data analytics, etc.) * Understands customer journeys, customer behaviour and customer insights gathering approaches at different touchpoints. * Is digital-savvy, with an understanding of how digital technologies and experiences are transforming B2B selling and customer experience. * Effectively project manages a detailed roadmap, working confidently with extensive stakeholders, including 3rd party providers. * Is a people person that builds strong relationships and recognises and incorporates the perspectives of others. * Is able to shape the insight approach appropriately for the context at hand. * Delivers in-line with the expectations you set. * Is as happy shaping the strategic direction as you are mucking-in. * Is able to confidently and defensibly present your direction. * Believes in an evidence-based, continuous improvement culture. * Is happy in an environment that is undergoing large change

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