Commercial Customer Success Manager – German speaker – Clerk.io – Copenhagen

Only looking for candidates who are native in German and ideally, speak Italian fluently .We have a difficult – but super exciting role to fill! We need a strong commercial profile, who loves to build relationships with customers and make a difference to ensure success at Clerk.io.Do you want to join that journey? Your Role:As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within the German market. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.Responsibilities: * Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them * Manage your own portfolio, on average 250 clients/year * Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams * Successfully discover new revenue opportunities * Increase renewal rates and reduce churn * Ensure the customer utilizes their paid subscription fully * Develop strong relationships with our internal teams to support your accounts * Client meetings will be performed online and face to face We are looking for the following skills and factors: * German speaking candidate, fluent in Italian ( + ). * Living in Denmark or willing to move here * Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role * Knowledge of customer success processes * Experience in working directly with clients to understand business needs and applying technology solutions to those requirements * Basic knowledge of pipeline management and account strategy * Ability to build and maintain strong relationships with multiple stakeholders * Excellent communication and negotiation skills * Possess a solid ability to manage tough conversations in a professional and solution-oriented manner * Great written and oral presentation skills in English * High computer literacy and ability to learn new software * Experience with coding isNOT mandatory, however basic knowledge of any of the following programming languages – Python, PHP, HTML, CSS, or Javascript – can represent a bonus. * Highly organized and able to multitask * Self-driven and proactive nature We offer: * Salary ✅ * An amazing team of talented, committed, and goal-oriented colleagues ✅ * Company events like Friday bars, Summer and Christmas parties & team trips ✅ * All the soda, coffee, fruit, and snacks your heart desires (be careful) ✅ * A 5-star lunch buffet ✅ Process: * Apply for the position with your CV and short cover letter * Preliminary phone interview with our Talent Department * Meet’n’Greet with our Recruiter * Interview with a technical case and presentation with our Recruiter and the Head of Customer Success Management. …Successful? A warm welcome aboard Clerk.io The start date is asap, but no later than February 1st, 2022.About Clerk.io:We are the world’s#1 rated e-commerce personalization platform. Clerk.io is one of Copenhagen’s fastest-growing tech companies alongside 100+ passionate employees. Clerk.io is aSaaS(Software as a Service) platform for e-commerce stores to personalize the customer experience across site search, product recommendations, emails, social media & ads.

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