1st-Level-Supporter/in – NetCologne IT Services GmbH – Aarhus

Betriebssysteme, Cloud Computing, IT-Support, Rechenzentrum, IT-Betrieb, Digitalisierung, Rollouts, iOS, 1st-Level-Support, Ticketsysteme, IT, ITIL, IT-Infrastruktur, Konfiguration, Android ABOUT US We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization. From IT strategy consulting and set-up to service and support of complex IT infrastructures, we offer everything from a single source. In addition, we are responsible for taking over our customers’ IT operations in accordance with the ITIL framework – through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions. With our Education Services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware & software to IT support, administration and training. With us, teachers and students get everything they need for the modern classroom, giving them full control over digitization. 1st-Level Supporter (m/f/d) iOS and Android Permanent position, full-time – Cologne YOUR TASKS Accepting and qualifying cases according to ITIL in a ticket system. The implementation and monitoring of rollouts The installation/configuration of Apple & Android devices at the customer and remotely. The management and maintenance of over 70,000 iOS and Android devices. The collaboration on our customer hotline The creation of documentation and maintenance of the knowledge database The implementation of findings from day-to-day business in sustainable solutions YOUR PROFILE You have an IT-related professional training or corresponding proven professional experience You work independently as well as in a team and communication on the phone gives you pleasure A good technical understanding, a strong service and solution orientation as well as a structured and careful way of working characterize you You have a class B driver’s license Fluent German spoken and written we assume – English is an advantage YOUR EXPERIENCE In-depth knowledge (at least in combination) in the following areas is desirable: Android operating system + products iOS operating system + products MAC OS Operating System + Products WHAT WE OFFER YOU You can expect a varied activity in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies, which is focused on growth. In an exciting working environment with short decision-making processes, you will be part of a friendly and highly motivated team. With individual development measures, we are happy to support you in shaping your professional goals. An unlimited, economically secure and long-term oriented employment. Regular internal and external training Flexible working hours and a home office arrangement State-of-the-art office space according to the “New Work” concept as well as chill-out & creative areas. The use of JobTicket and JobRad offers for convenient travel to work. Flat hierarchies and open communication A team kitchen and a canteen Regular team events 30 days vacation + 4 custom days Weekly fresh fruit and coffee, tea and water as much as you want INTERESTED? Then we look forward to your meaningful application including salary requirements and earliest starting date. NetCologne IT Services GmbH Human Resources Department | Elisa Zube & Michèle Polcyn Adolf-Grimme-Allee 3 | 50829 Cologne

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